Application Guide

Page 13 of 14
Department of Petroleum Resources - DPR 
MAXFRONT TECHNOLOGIES LTD  
 IMPEX – BANS USER MANUAL 
 
NOTE: The online User manual could be more up-to-date than the printed version. 
 
 
 
 
P a g e 12 | 13 
 
5. Help 
 
This option is used to view the online help manual available to the bank users. 
To access this help file, click on Help menu and then select branches from the drop 
down menu option. 
 
Figure 14 
6. Request Support 
 
This option is used for sending issues as regards their challenges via the portal to the 
support team. 
To this select the support category from the drop down list of pre-defined categories and 
select the desired one. Enter the issues/inquiry in the message area directly located under 
the category section.  
See the window below 
 
Figure 15 
 
Online help 
Message area 
Send message 
Select message category