Application Guide

Page 4 of 14
Department of Petroleum Resources - DPR 
MAXFRONT TECHNOLOGIES LTD  
 IMPEX – BANS USER MANUAL 
 
NOTE: The online User manual could be more up-to-date than the printed version. 
 
 
 
 
P a g e 3 | 13 
 
1.1. Audience 
 
 
 
Figure 1 
1.2. Online Processing 
The launch of the petroleum products import & export permit system marks the end of physical 
documents processing or issuance of hardcopy permits to petroleum products marketers.  All forms 
are deemed to be submitted and processed electronically, whiles issues can be resolved through email, 
live chat or telephone calls. 
 
1.3. Payment Options 
Companies interacting with the portal can make payments for services through any of the following 
channels: 
 
Online payment via Remita portal  
 
Cash at any bank closes to you. 
 
Wire transfer through any of the internet banking platforms provided by the bank 
 
Cheque or Bank Draft 
 
1.4 
Getting Help 
The IMPEX solution has a technical support team available during business hours to assist with 
your challenges or take your enquires.  Contact the support team through any of the channels 
below: 
1. Live Chat available on the portal at https://impex.dpr.gov.ng 
2. Email at impex@dpr.gov.ng 
 
• Create Own users 
(agents)
•Provide throughput  
agreement or verify 
uploaded agreement in 
support of Permit 
application
•Accept , process & 
issue Import Permits
•Performs various 
processing task based 
on role on the portal
•Inspect & Verify 
product at terminal
•Create Own users 
(agents)
•Enroll self & create 
agent(s)
•Upload financial 
instruments (bank's 
reference letter) to 
support an application 
•Register on the portal
•Apply for Import & 
Export Permits
•View approved Permit
•Submit Vessel Arrival 
Notice to DPR
•Apply for Product   
Certification
Petroleum 
Product 
Importer
Bank
Depot 
Owner
DPR Back 
Office