Library / MIDSTREAM AND DOWNSTREAM PETROLEUM ANTI-COMPETITION AND CUSTOMER PROTECTION REGULATIONS, 2023

MIDSTREAM AND DOWNSTREAM PETROLEUM ANTI-COMPETITION AND CUSTOMER PROTECTION REGULATIONS, 2023

Page 8 of 11

(3) The Authority may publish a licensee’s customer service codes on its 
website upon payment of fees as set out in the Schedule to these 
Regulations  
 
Schedule 
12.  Customer service codes shall be approved by the Authority prior to 
publication and may be reviewed at intervals as may be considered 
necessary by the Authority.  
Authority to 
approve 
customer 
service 
codes 
13. (1) It shall be the duty of a holder of licence, permit or authorisation to –  
(a) notify customers of applicable customer service codes that shall be 
adhered to; and  
(b) make available to customers, the service codes, upon request. 
Duty 
to 
notify 
customers 
of customer 
service 
codes 
14. (1) A holder of licence, permit or authorisation shall prepare and submit 
reports to the Authority indicating its performance levels and status of 
its operations in respect of licensed activities –  
(a) at least once every year, and 
(b) at such times as the Authority may prescribe by regulations, guidelines 
or directives 
Submission 
of reports 
15. The Authority shall establish and maintain a customer service desk for the 
purpose of receiving complaints from the public in respect of midstream and 
downstream petroleum operations. 
 
Authority to 
establish 
customer 
service desk